Returns & Exchanges

At Organic Zoo, we want you and your little ones to love every piece. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unwashed and unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items with all original tags attached and include the packing slip inside the parcel to ensure smooth processing.

3

Ship It Back

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

4

Receive Your Refund

Once our team inspects your return, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing